F.L.A.M.E.

The Day I Learned That Problem Solving Isn't Always About Having All the Answers

Okay, folks, gather around. Let me tell you about a time I thought I had it all figured out. A time when I—Ken Lord, a seasoned Battalion Chief, proud guardian of nearly 40 years of fire service wisdom—realized that dealing with people problems in our line of work is an art form. (And spoiler: I didn’t always ace it.)

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